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Request Medical Records

You may request medical records by completing the Authorization for Release below and submitting as directed. Additionally, we are pleased to announce that you may view your records through a secure portal known as MyChart.  Click here for information on MyChart and how to set up an account.

 

Because an actual signature is required to release medical records information, personnel at Texas Health Rockwall are not allowed to process requests or authorizations received via e-mail. Please download the Authorization for Release of Patient Information (below), complete all required fields, sign it, and mail the form to the Health Information Management (Medical Records) Department. Mailing Address for Texas Health Rockwall is 3150 Horizon Rd, Rockwall, Texas 75032. You may also fax the completed authorization to 469-698-1172.

Authorization for Release of Patient Information (pdf)

Fees

The Texas Legislature sets the fees our hospital charges for copies of medical records. This is found in S241.154(b) - (d) of the Health and Safety Code. These charges are reviewed and updated annually based on the price index as published by the Bureau of Labor Statistics of the United States Department of Labor. The following fees are effective at Texas Health Rockwall as of September 1, 2017:

Medical Records In Paper Form

Should a fee apply, Texas Health Rockwall will charge the following for the copying of health care information. Additionally, the hospital may charge the actual cost of mailing, shipping or otherwise delivering the provided copies.

1-10 pages: $46.61
11-60 pages: $1.57 per page
61-400 pages: $0.77 per page
More than 400 pages: $0.42 per page

Records Stored On Other Medium

If the requested records are stored on any microform or other electronic medium, the hospital may charge the following fees. Additionally, the hospital may charge the actual cost of mailing, shipping or otherwise delivering the provided copies.

1-10 pages: $71.00
Subsequent pages: $1.57 per page

Exceptions

Local, state or federal agencies requesting health care information may be entitled by statute to a different fee. The agency should inform the hospital of this fact, or information can be obtained from the Legal Department.

Other Charges

The hospital may charge a reasonable fee for:

  • Execution of an affidavit or certification of a document, not to exceed the charge authorized by Section 22.004, Civil Practice and Remedies Code; and
  • Written responses to a written set of questions, not to exceed $10.00 for a set.

Medical Records FAQs:

Q:  How do I request copies of billing records?

Please call Healthmark at 1-800-659-4035

Q: How can I get a copy of my medical records?

Many records are available through the MyChart patient portal.  MyChart is easy to set up via app or online at https://www.texashealthrockwall.com/patients-visitors/mychart-patient-portal/

If additional records are requested an authorization is required.

Obtain a paper authorization from the hospital and return by fax at 800-833-5935.

Complete and electronic authorization at https://medrelease.healthmark-group.com/360

Q: How can I check the status of my medical record request?

Call HealthMark at 1-800-659-4035

HealthMark Group, LLC

325 N. St. Paul Street, Ste 1650

Dallas, TX 75201

214-296-9265(phone)  800-833-5935(fax)  www.healthmark-group.com

Q: My doctor needs my records urgently, how can he or she get them?

Ask your physician to fax a request on letterhead to 469-698-1172.

Q:  How do I request Radiology images?

Physicians can fax a request on letterhead to 469-698-1172 or you can call HealthMark at 469-698-1768.

Q: Can medical records be faxed to me?

No, due to the confidentiality of medical records we are not able to fax records to patients.

Q: Can I access my medical records over the Internet?

Yes, visit https://medrelease.healthmark-group.com/360  to receive instructions on completing an authorization to make records available electronically.  *Please make sure Texas Health Rockwall is listed as the location.

Q: Can my Physician access my medical records via the Internet?

Yes. Physicians on staff at Texas Health Rockwall can gain access to your medical records using our CareGate physician portal.