Patient and Visitors Information

Through a patient-centered approach, Texas Health Rockwall focuses on providing safe, quality care and personal experience for our patients. Click here to see a copy of our Patient Handbook.

Café Hours:

Monday – Friday

7:30 AM – 9:30 AM
11:00 AM – 1:30 PM

Saturday and Sunday

11:30 AM – 1:30 PM

Patient Visitor Hours:

General

8:00 AM – 9:00 PM

ICU

8:00 AM – 10:00 AM
2:00 PM – 4:00 PM
8:00 PM – 9:00 PM

Quiet Time

Texas Health Rockwall understands the importance of rest to the recovery and healing of our patients and has designated daily Quiet Time from 2:00pm to 4:00pm.  During this time we will attempt to limit interruptions in patient rooms whenever possible and reduce noise in the hallways and corridors.  We will also encourage guests to conclude their visits or limit their conversations outside the patient room.

To signal Quiet Time hours a chime will sound and lighting in some areas will dim.  Noise reduction methods will be in place however, please know that all services and care will continue without hesitation.

If you have any questions, please ask your nurse or patient care technician who will be happy to give you more information.

Parking

Parking for patients and visitors is available near the front entrance of the hospital, 24 hours a day, seven days a week. All parking at Texas Health Rockwall is free of charge. The circular drive in front of the hospital is designated for patient drop off and pick up only. 

Tobacco and Smoke-Free Environment

For the health and well-being of our patients, visitors, employees and physicians, Texas Health Rockwall is a tobacco and smoke-free campus.

Check-in

All patients arriving for surgery or a procedure inside the hospital should check in at the front desk of the main lobby. The admitting department is open Monday – Friday (5:30 AM – 6:00 PM).

Patients receiving a procedure or diagnostic service in our Imaging Center or Women’s Imaging Center will check in at the appropriate lobby at 3136 Horizon Road.  The Imaging Center is located in #140 and the Women’s Imaging Center in #150.

View our campus map here and for directions or additional information please call (469) 698-1000.

Hospital ID Bracelet

A hospital identification bracelet will be placed on your wrist when you arrive.

  • Wear this bracelet at all times.
  • The hospital ID bracelet with your name, date of birth and medical record number is our way of identifying you.
  • Hospital staff should check your ID bracelet and ask you for two patient identifiers before giving you medications and before tests, treatments or procedures begin.

Introduction to Our Staff

Your professional health care team will introduce themselves to you.

  • The staff in charge of your stay will write their names on the board in your room.
  • Every worker at Texas Health Rockwall wears a badge that shows their picture and job title.
  • Each staff member will state his or her name and the reason that they have come into your room.

For Your Safety

Be Involved in your care. To optimize results for a speedy recovery, play an active part in your own health care by washing your hands. Hand washing is the most important way to protect against infection in the hospital.

Communication

We have services to accommodate and/or assist any need i.e. visual, auditory and language interpretation.  Please do not hesitate to request any of these aids to assist during your stay.