Visitation policies and guidelines are changing rapidly, please see our updates for the most current information.
FOR COVID 19 UPDATES


COVID 19 Updates and Guidelines

 

Texas Health Rockwall is committed to the health and safety of their patients, guests and caregivers and during the COVID-19 pandemic has implemented the following guidelines:

What to Know:

COVID 19 Visitation Policy

We know it is important to have the support of family and friends when recovering from an illness or surgery however at this time we must limit visitation to ensure the safest environment possible.  Please review our current visitation policy and contact the hospital prior to your arrival if you have questions.

Effective Monday, June 29, so that we can continue to provide surgical services while following social distancing guidelines, we must limit visitation for outpatient surgery patients.  Please be aware that if you are having surgery you will not be able to have a visitor wait inside the hospital.  Patients will be called and notified of the new guidelines.

Effective June 1, some departments will allow ONE designated visitor.  Visitors are not allowed for any COVID positive patients or PUIs.

Please read below for departmental specific guidelines.

 

Inpatient (ICU, Post Surgical Unit, Medical Telemetry)

  • Visitation is allowed from 8:30am-8:30pm
  • Visitors are not allowed in treatment areas (Preop, Recovery)
  • Patients are allowed 1 designated visitor
  • No overnight visitors allowed
  • Exception may be considered for special circumstances, such as critically ill patients who may be at end of life

Maternity

  • One support person (spouse, family member, etc) only for labor and delivery and post-partum
  • One non-hospital care team member (Doula) is allowed for laboring patients and post partum area only
  • Two parents or guardians only in Nursery 

Emergency Departments

  • No visitors allowed in lobby or treatment areas
  • Family member will be provided a contact to receive updates
  • Exception may be made for patients under the age of 18 or if needed to support patients with impairment or mobility and in these instances only one visitor may be allowed 

Outpatient Surgery and Services (Surgery/Special Procedures, Outpatient Imaging, Women's Imaging Center)

  • No visitors allowed in lobby or treatment areas
  • Exception may be made for patients under the age of 18 or if needed to support patients with impairment or mobility and in these instances only one visitor may be allowed

ALL visitors must meet the following guidelines and screening criteria:

  • All visitors will be screened upon entry.  Anyone exhibiting symptoms of illness will be asked to leave.
  • Must be at least 16 years of age (no visitors under the age of 16)
  • Wear a mask at all times, including inside patient rooms
  • Follow social distancing guidelines of at least 6 feet distance from others.
  • Visitors of inpatients may visit the cafe but must return to the patient room to eat.
  • Practice good hand hygiene
  • Follow signage and directions of hospital staff.
  • Any visitors who do not follow these guidelines will be asked to leave.

We encourage you to use technology to stay connected with your loved one in the hospital.

What to Expect:

Screening/Masking/Social Distancing

Before Your Procedure (click here to learn more about having a procedure)

All individuals having surgical procedures will be tested for COVID either several days in advance of the procedure or the day of the procedure.  You will be instructed when to arrive; please arrive as instructed to help us stay on schedule and maintain appropriate distance between appointments.  *Note: COVID testing is only available for those with scheduled procedures at Texas Health Rockwall. 

What to Do:

Think you may have COVID?

If you think you may have COVID please contact your primary care physician who is in the best position to evaluate your symptoms and provide additional guidance on how to proceed.

We are open and as always practice safe care!

If you are experiencing a medical emergency or are in need of a screening procedure please do not delay your care.  Texas Health Rockwall has a reputation for safe care and remains abreast of the latest precautions and recommendations to ensure that we are providing the safest care possible.  If you have concerns please call our hospital and ask to speak to someone who can provide additional details on the area or department you may visit.  

 

For more information about Coronovirus, and what to expect at other Texas Health facilities please click here.