Texas Health Resources takes seriously the confidentiality and security of our patients’ information. Regrettably, this notice is to inform our patients of a recent incident that may have involved some patients’ information in our billing system.
On August 23, 2019, Texas Health first learned that a misconfiguration in their billing system allowed for patient information to be matched with and sent to the incorrect guarantor between approximately July 19, 2019 through September 4, 2019. Texas Health immediately took steps to correct the misconfiguration and began an investigation. The investigation determined that some billing information may have been mailed to someone other than the patient or their guarantor, which included patient name, account number, service date, name of treating physicians, name of health insurer, amount owed, and in some instances a short description of services rendered. No patient social security numbers, health insurance identification numbers, or financial information were disclosed in this incident.
We have no indication that any patient’s information has been misused. However, in an abundance of caution, we began mailing letters to affected patients on October 22, 2019, and established a dedicated call center to answer questions that patients may have. If you do not receive a letter by November 15, 2019 and believe you may have been affected, or for additional information about this situation you may call 1-844-996-1030, Monday through Friday, 8:00 a.m. to 5:30 p.m. Central Time. We recommend affected patients review the statements they receive from their health care providers. If they see services they did not receive, patients should contact the provider immediately.
We sincerely regret any concern or inconvenience this incident may cause our patients. To help prevent something like this from happening in the future, we are taking steps to further enhance the organization’s data security procedures.